Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. During this 14-day period we will be more than happy to accept exchanges or partial exchanges on your order.  

If the return is accepted, you have a further 14 days to return the item for a full refund.  Any returns requested or sent outside of this period will not be accepted.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and with the original hangtag on the neck loop. You’ll also need the receipt or proof of purchase.

To start a return, contact us at orders@recytex.co If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@recytex.co

Our returns address is;

RecyTex Returns 
26A Norfolk Street
Liverpool
L1 0BE 
United Kingdom

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 10 working days for a refund to be processed.